Delivery Information

Dispatch Time

Items are dispatched directly from our UK warehouse in Northampton.  We dispatch the same working day for orders placed before 3pm.  We do not dispatch orders on weekends or on public holidays.

Shipping services we use

At the checkout, we offer various shipping services, depending on weight, size, and location.

UK Services

Royal Mail 2nd Class
2nd Class items are delivered in two to three working days. Royal Mail aim to deliver 98% of 2nd Class items within three working days of posting.

Royal Mail 1st Class 
Although Royal Mail aim to deliver 93% of 1st Class mail the next working day after posting, this is not a guaranteed 1-day service and can on occasion take slightly longer.

Courier Next Working Day
We usually use DPD as our next day courier, who will be able to email a 1-hour delivery slot on the morning of the delivery.  We may in certain circumstances opt to use a different courier.  By selecting this service, your order is guaranteed to be delivered the next working day (Mon-Fri).

Courier AM Delivery
For small items (under 2kg when packaged), we usually use Royal Mail Special Delivery.
For larger items, we usually use DPD, who will be able to email a 1-hour delivery slot on the morning of the delivery.  We may in certain circumstances opt to use a different courier.
This service is guaranteed to be delivered the next working day before 1pm (Mon-Fri).

For certain large, bulky and high-value items, we may opt to upgrade your delivery to a courier service if necessary.

In occasional circumstances, there may be a slight delay in delivering to very remote areas.  Please contact us for more details.

International Services

For international deliveries, we will automatically assign a suitable shipping service based on size weight, item, and destination.  

For smaller items under 2kg, we usually use Royal Mail, which usually takes

3-5 working days to Western Europe

5-7 working days to Eastern Europe

7-10 working days to the rest of the world.

For heavier items (usually over 2kg) we usually ship internationally using a courier service such as UPS, FedEx or DHL.  These services are usually slightly quicker than the times stated above, but please check with us as delivery times vary across all locations.

Collection

Some of our original customers will remember coming into our office/showroom in London to collect items, however, we have now moved all stock to our Northampton Warehouse.  Unfortunately, at present, we do not allow collection from our warehouse in any circumstances.

Order Process

We use a state of the art order tracking system, so you can keep track of exactly how your order is progressing.  Please see the example below: